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Privacy policy

Effective Date: March 2025
 

Welcome to Royalty GT. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book a rental, or interact with our services.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Personal Information

When you book a car rental or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Emirates ID / Passport Details (for verification purposes)

  • Driver’s License Information

  • Billing and Payment Details

B. Non-Personal Information

We automatically collect certain data when you use our website, including:

  • IP Address

  • Device and Browser Information

  • Pages Visited & Browsing Behavior

  • Location Data (if enabled on your device)

C. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We collect and process your data for the following purposes:

  • To process and confirm rental bookings.

  • To verify your identity and eligibility to rent a vehicle.

  • To process payments, security deposits, and refunds.

  • To improve customer support and respond to inquiries.

  • To enhance website security and prevent fraud.

  • To send important updates about your rental, promotions, and company news (with your consent).

3. How We Protect Your Information

We implement strict security measures to protect your data, including:

  • Secure servers and encryption technologies.

  • Access controls to prevent unauthorized use.

  • Regular system updates and monitoring for potential threats.

4. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal information. However, we may share data with:

  • Government Authorities – If required by UAE law or for legal compliance.

  • Payment Processors – To facilitate transactions securely.

  • Insurance & Security Agencies – For verification and accident claim processing.

  • Marketing & Analytics Providers – To improve our services and website experience (non-personal data only).

5. International Data Transfers

Since Royalty GT operates in Dubai, UAE, your information may be processed or stored in different regions. We ensure that international data transfers comply with relevant privacy laws.

6. Data Retention Policy

  • We retain customer data for as long as necessary to fulfill rental agreements, comply with legal requirements, and resolve disputes.

  • Financial transaction records are kept as required by UAE tax and business laws.

  • You may request data deletion by contacting us, subject to legal obligations.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and review the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request data deletion (subject to legal obligations).

  • Opt-out of marketing communications.

To exercise these rights, please contact us at: [Your Contact Email]

8. Third-Party Links & External Services

Our website may contain links to third-party websites (e.g., payment gateways, social media platforms). We are not responsible for their privacy policies or practices. We recommend reviewing their policies before providing personal data.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page, and significant changes will be communicated via email or website notification.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

📞 Phone/WhatsApp: +971 52 221 8852

📧 Email: royaltygtcarrentalllc@gmail.com

📍 Office Address: AL Fajer Business Center, Al Garhoud, Dubai, U.A.E.

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By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

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