Effective Date: March 2025
 

At Royalty GT, we strive to provide a seamless and transparent payment experience. Please review our Payment & Refund Policy to understand the terms related to booking, deposits, cancellations, and refunds.

1. Accepted Payment Methods

We accept multiple secure payment options for your convenience:

✅ Credit & Debit Cards (Visa, MasterCard, American Express)
✅ Bank Transfers (For corporate clients & long-term rentals)
✅ Cash Payments (Accepted for select bookings)
✅ Apple Pay & Google Pay 

⚠️ Note: All payments must be completed before the rental period begins.

2. Security Deposit

• A refundable security deposit is required before renting a vehicle.

• The deposit amount varies based on the vehicle category and rental duration.

• Deposits are held for up to 30 days due to UAE traffic fine processing.

Security Deposit Payment Options:
✔️ Credit Card Authorization (Preferred) – Amount is temporarily blocked and released upon return.
✔️ Bank Transfer or Cash Deposit – Refunds are processed within 7-30 days.

3. Pricing & Additional Charges

• The total rental price is calculated based on the daily rate, rental duration, and selected add-ons.

• Prices are inclusive of basic insurance but exclusive of VAT (5%) and additional services.

• Extra Charges May Apply For:

  • Late returns beyond the agreed rental time.

  • Salik (toll) charges and traffic fines.

  • Vehicle damage (if not covered by insurance).

4. Cancellation Policy

We understand that plans can change, so we offer the following cancellation terms:

✔️ Free Cancellation:
✅ Cancellations made at least 24 hours before the rental start time are eligible for a full refund.

⚠️ Late Cancellation Fees:
❌ Cancellations made less than 24 hours before pickup may be charged a one-day rental fee.
❌ No-shows or failure to collect the vehicle without notice will result in a 100% charge for the first rental day.

5. Refund Policy

Refunds are processed based on the cancellation terms and the mode of payment used.

✅ Credit/Debit Card Refunds: 7-14 business days.
✅ Bank Transfers: 10-30 business days (depending on the bank).
✅ Cash Refunds: Processed within 7 business days (for eligible cases).

Non-Refundable Fees:
🚫 Security deposits (until all fines & toll charges are cleared).
🚫 Partial rental amounts if the vehicle is returned early.
🚫 Insurance and add-on service charges.

6. Early Return Policy

• If you return the vehicle before the agreed rental period ends, no refunds or partial credit will be provided.

• If you need to shorten your rental period, please notify us in advance to explore possible solutions.

7. Chargebacks & Payment Disputes

• If you initiate a chargeback without prior communication, Royalty GT reserves the right to dispute the claim with supporting evidence.

• Any fraudulent chargeback attempts will result in legal action and blacklisting from future rentals.

8. Contact Us

For payment-related inquiries, refunds, or support, please reach out to us:

📞 Phone/WhatsApp: +971 52 221 8852

📧 Email: royaltygtcarrentalllc@gmail.com

📍 Office Address: AL Fajer Business Center, Al Garhoud, Dubai, U.A.E.

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By proceeding with a booking, you acknowledge that you have read, understood, and agreed to our Payment & Refund Policy.